Cancel Anytime
Organization owners can cancel recurring subscriptions anytime from Workspace Settings with zero lock-in.
Metered AI Usage
Model tokens already consumed with upstream AI providers represent hard compute costs and are non-refundable.
Billing Inquiries
Report any discrepancy or unexpected renewal charge within 30 days for prompt engineering investigation.
1. Subscription Plans & Recurring Billing
AIXONICS enterprise subscriptions are billed on a recurring monthly or annual basis as specified during workspace order confirmation. Your payment method will be charged automatically at the start of each billing cycle unless cancelled prior to the renewal date.
2. Subscription Cancellation Procedure
Organization Owners may cancel recurring subscriptions at any time directly through the Workspace Settings panel or by contacting support@aixonics.com.
- End-of-Term Access: Upon cancellation, your workspace remains fully accessible with all features active through the conclusion of your current paid billing period.
- No Auto-Renewal: After the current billing period expires, no further recurring charges will occur, and your workspace will transition to an inactive or archived state.
- Data Preservation: Scheduled queues are paused, but your drafts and Brand Brain documents remain intact for 30 days following subscription termination unless an explicit erasure request is submitted.
3. Metered AI Gateway Token Expenses
When utilizing our metered AI Gateway (rather than Bring-Your-Own-Key), generative token requests incur real-time infrastructure costs debited at $10⁻⁸ USD precision from model providers (OpenAI, Anthropic, Google Gemini). Because these compute expenses are immediately disbursed to upstream providers upon completion execution, consumed AI token charges are strictly non-refundable.
To prevent unexpected token consumption, organizations should configure monthly budget caps in Organization Settings.
4. Refund Eligibility & Exceptional Circumstances
Except where mandated by statutory law in your jurisdiction, recurring subscription fees are non-refundable. However, we review refund requests under the following specific circumstances:
- Extended Service Outage: If verified critical system failures attributable solely to AIXONICS render the platform inoperable for more than 48 consecutive hours.
- Duplicate Billing: If a technical billing error results in duplicate charges for the same tenant in a single billing period.
5. Dispute Resolution & Contact
If you believe an incorrect charge occurred on your account, please contact our billing desk within 30 days of the charge date:
Email: support@aixonics.com with subject header [Billing Inquiry - <Org Name>].